Sign In / Register Bag (0)

FAQ's and Help

 

General Enquiries

 

How does the website work?

Are all products gift wrapped?

Why is the pricing so random, and are there additional shipping charges to pay?

I have a question about a product, who should I contact?

What forms of payment do you accept?

 

Order Enquiries

 

What are the delivery times for orders?

Can I opt for a faster delivery service?

Where’s my order?

Can I track my order?

Why am I receiving multiple deliveries for one order?

What happens if my order doesn’t arrive?

Am I or the person I send the gift too required to pay import duties?

Can I return an item?

What happens if my order is damaged?

Can I place an order and get the items delivered to a different address?

Which countries do you ship too?

 

Becoming a Partner

 

How do I become a Partner on the site?

 

 

How does the website work?

Gifts Less Ordinary have searched far and wide for the very best products and brands to provide our customers with a one-stop luxury gift site. We are a marketplace, so although you place your order through us, your products will be sent directly from our wonderful Global Partners. It may be that you have ordered a number of goods from multiple Partners so the delivery times for each product will vary depending upon location, item and whether any personalisation is required. All delivery times are displayed on the Partner’s Product Page and at Check Out.

 

 

Are all products gift wrapped?

Some products come beautifully gift wrapped as standard, where others may charge a small additional fee. To find items that offer gift wrapping, select ‘Gift Wrap’ on the left hand side filter.

 

 

Why is the pricing so random, and are there additional shipping charges to pay?

You may think our pricing looks a little random in that we never round up. The reason for this, is that we constantly review and adjust our pricing in line with the latest exchange rate to offer you the best value.

Whether you order from one or multiple Partners, shipping is always included in the price advertised, so the price you see is the price you pay. This price also includes local import charges, so you never need to worry about additional charges upon delivery if these are shipped from international locations, as our Partners take care of this for you. No gift will ever become an unwanted gift!

 

 

I have a question about a product, who should I contact?

If you have a question about a certain product, you can liaise directly with our Partners by using the ‘Ask a Question’ tab, found within the product page.

 

 

What forms of payment do you accept?

Gifts Less Ordinary accepts Visa, MasterCard and PayPal. For all other credit cards payments, you can use the PayPal option at checkout.

 

 

 

What are the delivery times per order?

You can find the expected delivery time per item by visiting the product page on the Gifts Less Ordinary website. As some products are coming from overseas you may expect longer delivery times on certain items, this information will be specified on the product page. Partners aim to dispatch most orders within 1-2 business days of receipt, and for personalised or custom made items, delivery is specified on the Partners Store or product page.

 

 

Can I opt for a faster delivery service?

No, sadly we can’t speed up the delivery of a particular item, as we have sourced with each of our Partners the best delivery time for location shipped. If you need a product within a specified period, you can filter on the site for products that will arrive in less than a certain timeframe. If you’re still struggling and need that last minute gift, why not purchase one of our Gift Vouchers which can either be emailed or posted to the lucky recipient.

 

 

Where’s my order?

As we source products from across the globe and goods are delivered direct from our Partners to you, delivery times may vary by product. A large number of our Partners offer a tracked delivery service and for these Partner’s products you can find such tracking details by logging into your account and going to ‘My Orders’.

 

 

Can I track my order?

For all products that offer a tracked delivery service, you can find these tracking details by logging into your ‘Account’ and clicking on ‘My Orders’.

 

 

Why am I receiving multiple deliveries for one order?

As we source our products from multiple Partners across the globe, and they ship direct to you, you may receive multiple packages for one order. But then again who ever complained about receiving more than one gift?

 

 

What happens if my order doesn’t arrive?

If an item hasn’t arrived, please first log into your account and find out if it has been ‘tracked’. If so, you will then be able to keep track of where your order is. If a product hasn’t been tracked and it’s taken longer than the time specified on the relevant product page on the site, please contact the Partner direct, by going to ‘Ask a Question’ on the product page.

 

 

Am I or the person I send the gift to required to pay import duties?

No, we at Gifts Less Ordinary and our international Partners take care of all import duties, so you or whoever you are sending a gift too, will never be stung with additional charges.

 

 

Can I return an item?

You can return or exchange any item* within 14 days from receipt of delivery.

If you wish to return a product, you will need to:

  • Contact Gifts Less Ordinary direct and inform us of your order number and the item you wish to return.
  • Arrange to ship the product back to the Partner direct, using a trackable and signed for delivery service. Please note, you will have to bear the cost for returning the product.
  • Once a return has been received and accepted, Gifts Less Ordinary will either arrange for a refund back to the original payment method, this may take up to 30 days to appear on your statement.
  • Items returned must be in their original condition.

*Products not eligible for a return or exchange, include:

  • Products marked “sale”;
  • Personalised items that are specially made, or ordered, with specific name, fabric, message or other customized aspect;
  • Perishable products, i.e. flowers and food goods;
  • Personal products such as earrings and hair accessories;
  • Homewares that are made up in your own choice of fabric or material, such as lampshades, throws, cushions and other items;
  • Art, sculpture, ceramics and other creations that are often specially commissioned for the Buyer. (“Closed-out products”) and
  • Gift Vouchers

Any refunds will be credited back to you using your original payment method, e.g. PayPal, Online Credit or credit card. If the item was a gift, you will be offered a store credit.

 

 

What happens if my order is damaged?

If a product is faulty (which we are pleased to say is rare), then we will do our utmost to fix the situation and will offer a replacement or full refund.

You will simply be required to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to GLO.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, Online Credit or credit card. If the item was a gift, you will be offered a store credit.

 

 

Can I place an order and get the items delivered to a different address?

Yes, you are able to select an alternative address to your billing address at checkout. So if you would like to send a gift directly to a loved one simply add these details at checkout. You also have the option of attaching a message which will be hand written on our gift card.

 

 

Where do you ship too?

At the present time we ship to Singapore, Hong Kong, Australia, New Zealand, Japan and the U.S.. Although watch this space as we are looking to expand into other regions soon! If there's somewhere not on that list you can always email us and we can see what we can do for you.

 

 

How do I become a Partner on the site?

If you feel you have products to compliment the Gifts Less Ordinary brand, we would love to hear from you. We pride ourselves in selecting only the most luxurious, unique and quality products. Our selection process, allows you to explain why you are unique and provide us with further details about your products, prices and delivery terms. Please also include clear imagery and a link to your online website if you have one. Once you are approved, we will work hand in hand with you to create your perfect shop front. To apply to become a Partner please contact us here. Please note that we will respond to your application within 7 working days.